Crisis Communication Planning Project

At the direction of Chancellor Dubois, the University has been engaged in a year-long crisis communication planning effort, working on how we communicate with our communities in emergency situations.

Many students, faculty and staff, and families provided input on this effort, including their preferences for when and how they’d like to be communicated to. A brief summary of those feedback results is included in a summary infographic.

One of the common themes across the feedback was a request to receive information through multiple channels rather than relying on just one.

The University’s new NinerAlerts system, powered by RAVE, allows the Emergency Management team to do just that. With the push of a button, a message can be sent to all audiences in multiple channels, including email, text alerts, and can even trigger the campus sirens, simultaneously and immediately. 

In addition to implementing RAVE, University administrators are committed to developing a formal crisis communication plan and process that will guide communication efforts moving forward.  The timeline above shows progress so far and where the project is heading next (clicking the image will open a larger PDF version).

Primary Contacts

Chris Gonyar, director of emergency management and project manager, or 704-687-7884
Christy Jackson, director of communications for the Division of Business Affairs, or 704-687-5749

Steering Team
Elizabeth Hardin, vice chancellor for business affairs
Kim Bradley, chief of staff
Niles Sorensen, vice chancellor for advancement
Stephen Ward, executive director of university communications
Jesh Humphrey, vice chancellor and general counsel
Art Jackson, vice chancellor for student affairs
Christine Reed Davis, associate vice chancellor and dean of students
Hank James, associate vice chancellor for risk management, safety and security

Working Group
Catherine Mitchell, assistant general counsel
Jacklyn Simpson, associate vice chancellor and director of housing and residence life
John Bland, senior director for public relations and news services
Jonathan Adams, associate dean and director of student conduct
Jeff Baker, chief of police
Betty Coulter, director of risk management and insurance
Karen Shaffer, assistant vice chancellor and director of student activities
Alan Freitag, assistant dean of the graduate school and professor of communication studies
Leslie Zenk, assistant provost

A stakeholder group that includes faculty, staff, student and family representatives also provides feedback on the project.