Student and Family Information

Please make sure to monitor the student and family FAQs frequently for the latest updates.

UNC Charlotte is dedicated to the health and safety of its campus community. 

As part of the UNC System, the University works closely with System officials on major decisions affecting classes, leave and payroll. This page has been updated to reflect additional guidance the System Office issued on March 17, 2020.

Quick Links:

Residence Halls

All on-campus students were required to leave the residence halls on Friday, March 20, unless an exception was granted by Housing and Residence Life (HRL). Residence halls will be secured and you can return at a later date to retrieve your items. This is to ensure social distancing and protect the health of all students. HRL will provide more information to students and families immediately following this message.

More information and FAQs pertaining to the University’s efforts to assist the Mecklenburg County and the state of North Carolina’s response efforts for COVID-19 with South Village residence halls can be found here

Returning to Residence Halls for Check Out
Housing and Residence Life (HRL) is establishing a plan for students and their families to return to residence halls to complete check out for the spring semester. Dates and times for this will be shared once the University is confident it can ensure the safety and well-being of students, families and HRL staff during this process. Students and families are asked not to return to the residence halls unannounced.

Classes and Labs

UNC Charlotte is committed to ensuring that all students can fulfill their academic requirements as planned and supporting faculty and students in this process. 

All classes, including lab sections, will be online or remote effective March 23 and for the remainder of the semester. Students engaged in dissertation, thesis or other individualized instruction should contact their faculty advisor/instructor. 

Summer Classes and Fall Registration
Registration for all summer terms and the fall semester opened as scheduled on March 30. All courses for the full summer term, the first-half summer term (Session A) and the second-half summer term (Session B) will be completely online. More information is available on the Niner Central website

Pass/No Credit Update: Due to the impact of the COVID-19 pandemic, the Faculty Executive Committee has voted to create an exception to the UNC Charlotte grading policy for spring 2020. This change gives students the option to request Pass/No Credit grades to replace standard letter grades for any or all of their Spring 2020 courses at the completion of the semester. Instruction for all courses will continue, and faculty will provide letter grades as usual at the end of the semester. Students who wish to accept their letter grade for a course will still have that option. View the message from the Provost and view the entire exemption.

Textbook Information
To help facilitate the transition to online learning, Barnes & Noble College and VitalSource have made free ebooks available for the remainder of the semester. 
Please note: Access codes are not included with free VitalSource ebooks. Not every textbook is available digitally through VitalSource.

  • Get started

    • To find information about the textbook your course is using, please use the textbook finder tool on the Barnes and Noble Charlotte website. 

    • Before you can access ebooks, you will need to log in or create a VitalSource Bookshelf account with your UNC Charlotte email address.

    • For students accessing Bookshelf for the first time: Once you create an account with your UNC Charlotte email address, login and click on the “Explore” tab in the upper left corner of the screen to search by ISBN, title or author to find your free ebooks.

    • For students with existing Bookshelf accounts linked to your UNC Charlotte email address: When you login, you will see a new tab called “Explore” in the upper left corner of the screen to search by ISBN, title or author to find your free ebooks.

    • You may borrow up to seven books at a time. Books will return automatically on May 25, 2020. 

    • If you need additional assistance gaining access or have questions, please visit the VitalSource FAQs page.

Returning rented textbooks: Rented textbooks can be returned by mail. For information about printing a free shipping label, please visit Barnes and Noble Charlotte’s Rental Book Return webpage.

Technology and Academic Support


Students are encouraged to complete their online coursework at home.

Academic Support

  • Atkins Library: Atkins Library and all computer labs closed on Wednesday, March 25. More information on virtual services are available on the library website.
  • Student Assistance and Support Services (SASS)Student Assistance and Support Services (SASS): SASS will operate remote office hours Monday through Friday from 8 a.m. to 5 p.m. to assist students experiencing a broad range of issues, concerns or challenges. Contact the SASS office at (704) 687-0289 or email at Absence verification forms are available online. For more information about hours and online services, visit SASS.

  • Advising: Advisors will conduct scheduled advising appointments through phone or video chat, and can answer questions with students via email. Students also can schedule new appointments with their assigned advisor by using CONNECT. For more information on how college advising offices are providing services, check the links you can find on the university’s Academic Advising website. If you are not sure which office you need to talk to, contact the University Advising Center at or (704)-687-7717.
  • University Center for Academic Excellence (UCAE) will continue to offer tutoring and academic support services via online chat. Students can make appointments through CONNECT. Additional resources are also available on their website.
  • The Writing Center will remain open with online-only tutoring sessions. Appointments can be booked online at Please review their WebEx (video conferencing) and e-tutoring session styles before choosing what will work best for you. For concerns or questions, please email
  • The Career Center will continue to conduct appointments through phone and video chat, as well as answer questions and work with students via email. Pay close attention to the Career Center website for more information on career webinars and branding sessions to help you move forward with your career plans.
  • The Center for Graduate Life will be offering virtual programming in support of UNC Charlotte graduate students. Visit their website for details.
  • The Office of Disability Services will continue to offer appointments and services Monday through Friday from 8 a.m. to 5 p.m., with some changes. Appointments will be held remotely, via phone and email. Students can make appointments by calling 704-687-0040 or emailing their DS counselor directly. Online tests will be administered by faculty, and will not be administered in the DS Test Center. Information on extended test time in Canvas and other resources for students and faculty are available on the Disability Services website.  
  • The Center for Wellness Promotion (CWP) is operating under regular business hours (Monday through Friday, 8 a.m. to 5 p.m.) but staff will be working remotely. CWP workshops, trainings and events have either been canceled or postponed. Students who wish to schedule an appointment or contact the Center for any reason should email or call our main extension at 704-687-7407.  Individual staff contact information can be found on our directory.  

Student Employees

Student workers should work with their supervisors to discuss tasks that can be completed remotely or safely on campus through social distancing protocols.

Administrative Leave (including student and temporary employees) 

Administrative paid leave for all mandatory and non-mandatory employees, including temporary and student employees, will be in place for the following situations related to COVID-19:

  • High Risk Mandatory Employees: Mandatory employees who are determined to be “high risk” for contracting COVID-19 or experiencing greater complications (i.e., over 65 years of age; have underlying health conditions, including heart disease, lung disease or diabetes; or a weakened immune system) or who are providing care to someone at high risk will be given special consideration for teleworking or administrative leave. 

    • Ex: Pat is a mandatory employee who has been assigned to report to work at a particular date and time. Pat is 65 years old and has an underlying lung condition. Because Pat is in a high risk group for COVID-19 infection, they should be allowed to telework, if feasible; if teleworking is not an option given the nature of the work, then Pat should be granted paid administrative leave.

  • Employees with Childcare and Eldercare Issues: Mandatory or non-mandatory employees (including temporary and student employees) who cannot work because they have childcare or eldercare needs due to COVID-19-related facility closings will receive paid administrative leave for the period of time they are unavailable.

    • Ex: Kim is a non-mandatory employee and a single parent to a kindergarten-age child. With the closure of the public schools, Kim is the sole caregiver to the child during the day. Kim cannot telework during the day due to childcare responsibilities arising from COVID-19 facility closures, but Kim can complete some of her work duties by teleworking. Kim arranges with her supervisor to telework 20 hours per week outside her regular work schedule and will receive 20 hours of paid administrative leave for the period of time dedicated to childcare.

  • Employees Unable to Telework: Non-mandatory employees (including temporary and student employees) who are unable to telework will receive paid administrative leave if they cannot telework because their position duties cannot be performed remotely and reasonable alternate remote work is not feasible or productive.

    • Ex: Sam is a temporary employee who averages about 15 hours of work per week. Sam’s duties cannot be performed remotely and are not considered mandatory. Sam would receive paid administrative leave for their regular hours of work using 15 hours per week.

    • Please note: For part-time employees with irregular schedules, paid administrative leave should consider the employee’s average hours per week over the course of a month. In no case shall paid administrative leave exceed forty hours per week.

  • Employees Who Are Ill from Cold, Flu or COVID-19: Any mandatory or non-mandatory employees (including temporary and student employees) who are sick due to symptoms of a cold, flu or COVID-19 or who are caring for a dependent with such symptoms will receive paid administrative leave. All other medically related absences will utilize regular forms of leave such as sick, vacation and bonus leave, or shared leave if previously approved. 

    • Ex: Terry is a non-mandatory employee who is assigned telework. After two days of working from home, Terry has an accident resulting in injuries that require hospitalization. Because Terry is unable to work during this time due to nonCOVID-19-related health issues, Terry must take sick leave for the time they were unable to work.

An Important Note About Those Not Eligible: Non-mandatory employees who were on other pre-approved leave, choose not to work or are unavailable for reasons other than provided for in the special COVID-19 provisions must use available and applicable leave types; e.g. vacation leave, parental leave, bonus leave or compensatory time.

Study Abroad

Due to the widespread outbreak of COVID-19 (coronavirus) and following the guidelines of a UNC System directive, UNC Charlotte has cancelled all spring and summer study abroad programs. The Office of Education Abroad is communicating directly with affected students. All students currently studying abroad, regardless of location, have been recalled, in accordance with a UNC System directive. For more information, visit the Office of Education Abroad's website.

Dining and Transportation

  • Dining: 
    • Crown Commons will continue providing brunch and dinner takeout service.
    • Market on Craver will be open in the Union.
    • Please visit the Auxiliary Services operational changes webpage for more information.
  • Transportation: 
    • Niner Transit will operate the Silver and Gold Routes from 9 a.m. to 9 p.m. 
    • Paratransit service is unavailable until social distancing restrictions are lifted. 
    • Please visit the Auxiliary Services operational changes webpage for more information. 
    • CATS On Modified Schedule: The Charlotte Area Transit System (CATS) has announced modified schedules for its services, including light rail. Please visit the CATS website for more information.

Other Campus Services

  • Student Health Center: The Student Health Center will operate from 8:30 a.m. - 5 p.m., Monday - Friday, closed on weekends, until further notice. Visit the Student Health Center website or call 704-687-7400 for after-hours and weekend resources.
  • Center for Counseling and Psychological Services (CAPS): CAPS continues to offer services via telehealth counseling and consultation. To access these services, call CAPS at 704-687-0311. For more information on services and coping, please visit the website.  All groups, workshops and outreach programs remain suspended for the duration of time classes are delivered online.
  • Recreation Facilities: All University Recreation facilities are closed. Services will be assessed weekly until further notice and more information will be shared as it becomes available.
  • Popp Martin Student Union (PMSU): 
    • The Student Union will be open from 10 a.m. to 7 p.m. daily. 
    • Movies are canceled, and Union Station, Barnes and Noble at UNC Charlotte and NinerTech are closed until further notice.
  • Cone University Center: Cone is closed until further notice.
  • Barnhardt Student Activity Center (SAC): The SAC is closed. Services will be assessed weekly until further notice and more information will be shared as it becomes available. 
  • Dean of Students Office: The Dean of Students Office will operate remote hours from Monday through Friday from 8 a.m. to 5 p.m. Contact the office by email at deanofstudents@uncc.eduVoicemails will be monitored throughout the day.
  • The Jamil Student Niner Pantry: Pre-orders from the Jamil Student Niner Pantry may be picked up between 2 - 5 p.m. on Tuesdays and Wednesdays. No walk-ins will be available.
  • Veteran Services Support (VSO): The VSO office in Barnard will be closed, but staff will be working remotely and accessible at 704-687-5488 or Additionally, the Barnard Veterans Lounge will be closed and inaccessible. Card access will be temporarily deactivated until further notice.
  • Title IX Office: The Title IX Office will operate normal business hours of 8 a.m. - 5 p.m., Monday - Friday.
  • Graduate School: The Graduate School and Graduate Admissions offices are operational in an online capacity to support graduate students and faculty. Please visit their websites to obtain contact information.
  • Receiving & Stores: Central receiving will remain open to accept packages from FedEx and other carriers. There will be staffing from 7:30 - 10:30 a.m. each day to assist campus customers. To contact Receiving and Stores, call 704-687-0372. Please leave a message if no one is available to answer this phone. 
  • McMillan Greenhouse and Botanical Gardens: The McMillan Greenhouse is closed until further notice. The Botanical Gardens will remain open. More information.
  • Mail and Package Services: Mail Services will be open on a reduced schedule. Departmental mail will be held at Lower Prospector for pick up by the authorized department contact. Please visit the Auxiliary Services Operational Changes webpage for more information. Students who need to forward mail and packages should fill out the Change of Address webform.

Admissions Tours

All undergraduate admissions tours are canceled, no matter the number of attendees. The Office of Undergraduate Admissions is not allowing in-person interactions, but representatives are available via email or phone at or 704-687-5507. Prospective students can also view the virtual campus tourFor more information about Undergraduate Admissions operations and decisions at this time, review Admissions Updates.

Center City

  • Center City Building is closed, and will not accept reservations until further notice. 
  • Please check the Center City website for further updates.


All events of 10 more people, regardless of location, are canceled until further notice. No exceptions will be granted by Chancellor Dubois.


Given the evolving nature of COVID-19 and based on current federal health guidance, UNC Charlotte’s May commencement ceremony will need to be postponed. We are working to develop a thoughtful plan to recognize and celebrate your UNC Charlotte accomplishments. The University is considering in-person ceremony options in either August or December, and we expect to finalize these plans by May. Our commencement website website will also be updated with FAQS and the latest information.  


Refunds: On March 30, the UNC System announced that institutions will be able to provide students prorated housing and dining refunds for the spring semester. The University is committed to working with the System to provide these refunds as soon as possible. We are working diligently to finalize the details, and expect to have more information to share about the refund process in the next few weeks.

Self-Quarantine Reminder 

Self-Quarantine: As a reminder any student or employee who fits the criteria below is advised to self-quarantine for 14 days: 

  • You have returned from any international travel. 

  • You have been in close contact with anyone who has traveled to areas of concern for COVID-19 or has been ordered to quarantine because of exposure to the virus.

Any employee or student who is self-quarantining is required to fill out a self-quarantine form. More information is available on the Emergency Management website.

Other Important Information

Building Access
Most buildings will remain on swipe access from 6 a.m. until 6 p.m., Monday through Friday, which means a 49er ID card will be required to enter buildings. This excludes the Student Health Center, Student Union, Facilities Operations and Parking Services (FOPS), Cato, Prospector, Auxiliary Services and the Facilities Management and Police and Public Safety building (FM-PPS). All buildings are in normal (locked) conditions from 6 p.m. until 6 a.m., Monday through Friday, and all day Saturday and Sunday. Faculty and staff who have already secured swipe access to a building will remain able to access that building during the normal locked conditions. 

Your health after you return home: After you return home, please continue to be mindful of your health. If you begin to experience symptoms of coronavirus (COVID-19), please consult your healthcare provider right away to advise them of your symptoms and inquire about next steps. Please also advise the Student Health Center by calling 704-687-7400. 

Resources and Support

Emergency Fund for Students
The UNC Charlotte Emergency Relief Fund helps current students by providing financial support when they need assistance with unexpected, unforeseen, and unavoidable emergency expenses, including pandemics. Please consider donating online.
The Demond ‘97 and Kia ‘98 Martin Foundation will match dollar-for-dollar gifts made to the Emergency Fund up to $100,000. Currently enrolled students can apply for an Emergency Fund grant via this website.

Many of our business and community partners have graciously offered to extend discounts on products and services to our students and their families during this time. The most up-to-date list can be found here.

Alumni Resources
Our alumni are always a part of Niner Nation and the University Career Center is available, free for life. Our virtual center is available to provide individual coaching sessions, small group discussions and just-in-time service. 
"Hire-A-Niner" is always important, but now more than ever. If your
organization is hiring part-time or full-time employees, or looking for an intern, please reach out to and we will help share these opportunities with our candidate pool.

Stay Informed

The University is committed to keeping the campus community updated during this rapidly evolving situation.
  • NinerNotices: We will send notices every Monday and more as warranted.

  • Website: We will continue to keep the Emergency Management website and FAQs updated with the latest information. Check these resources often. 

  • Social Media: We will communicate with you on social media via the NinerAlerts Twitter and Facebook accounts and the University’s main Twitter and Facebook accounts. 


This page was last updated on Tuesday, March 31, 2020.